ZD
Zendesk AI
AI Customer Support
Zendesk · launched 2023 · Intermediate
Adds AI agents, intent detection and reply drafting on top of a mature helpdesk, resolving common tickets before a human sees them.
Overall rating
4.2
Ease of use4.1
Value for money4.0
Performance4.4
Popularity4.4
Pricing
From $55/agent/mo
Free version
No
API
Available
Mobile app
Yes
Key features
- AI resolution agents
- Intent detection
- Reply drafting
- Knowledge suggestions
- QA scoring
Pros
- Mature platform
- Good reporting
- Scales with teams
Cons
- Per-agent cost
- Setup effort
Best use cases
Course support
Refund handling
Onboarding questions
Platforms
Web
iOS
Android
API
Learning curve: Moderate
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